FAQ´s
We usually have a processing and delivery time of 5 working days within the European Union. Unfortunately, we have no influence on the final delivery times of the delivery service commissioned. Some items are specially made and are not bulk goods. If it should happen that a product is not in stock and has to be manufactured, the delivery time can be extended. In this case we will contact you with more detailed information.
After your order you will receive a confirmation of the receipt of your order. You will be notified of the status of your order. You will also receive a tracking number of your order by email as soon as it has been shipped. If you have any questions about shipment tracking or your shipment, write us an email at otgerkunert@foleyshop.com
Before you get in touch, please help us as follows:
● Check the shipping confirmation email for errors in the delivery address.
● Check with the local post office to see if you have received the package.
● Inquire with your neighbors whether the courier has delivered the package to them.
If the delivery address was correct and the package was not at the post office or your neighbor has been handed in, get in touch with us at otgerkunert@foleyshop.com or use our contact formula stating your order number in connection.
If you've found an error in your delivery address, we can send you an send a replacement order, but shipping is at your own expense.
● Check the shipping confirmation email for errors in the delivery address.
● Check with the local post office to see if you have received the package.
● Inquire with your neighbors whether the courier has delivered the package to them.
If the delivery address was correct and the package was not at the post office or your neighbor has been handed in, get in touch with us at otgerkunert@foleyshop.com or use our contact formula stating your order number in connection.
If you've found an error in your delivery address, we can send you an send a replacement order, but shipping is at your own expense.
If there is something wrong with your order, you can return it within 14 days hand back. Please let us know if something is wrong with the order, or you are unsatisfied by contacting us at otgerkunert@foleyshop.com! Please note our return policy.
An additional duty and tax fee may apply to international orders. These fee is beyond our control and will be assessed by the local customs office. the Customs regulations vary from country to country. Therefore, please inquire directly with local customs office to see if they have any duties and taxes on your purchases.
We're sorry if the product you ordered arrived damaged. In rare cases, this can be due to us or the Liferservice. To us too help to fix this quickly, please send us an email with photos of the damaged product, the order number and any other details that you have about your order to otgerkunert@foleyshop.com. We will get back to you asap to send a solution!
We test all products for their functionality and reliable application. Some items require a little practice to produce the expected noises. We are also happy to help with this. Nevertheless, it can happen that products lose their functionality for a short time due to climatic conditions during transport. If this malfunction persists, please contact us within 5 days at the following address: otgerkunert@foleyshop.com. Please enclose pictures of the article. We will try to find a solution.
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Many items work very well as new. Some articles need some time to become functional. In our case, that it makes noise when we need it to synchronize a film. A bicycle bell works just as well when new as it did when it was used. A hinge or a piece of wood, however, must be treated so that it squeaks reliably when it is needed. Depending on the type of treatment and the article, it changes the appearance of an article. With one treatment one lets the utensil age in its functionality or in its behavior, but not its actual material condition. So the object remains something new.
Some articles require treatment so that they can make controlled noises. This treatment may make the item look older or used. With one treatment one lets the utensil age in its functionality or in its behavior, but not its actual material condition. So the object remains something new.